Shipping Policy

Welcome to Hechro. We are committed to delivering your orders safely and efficiently.

Processing Time

Orders are typically processed within 1–3 business days after payment is confirmed. Orders are not processed on weekends or holidays.

Shipping Time

Estimated delivery times:

5–12 business days

Delivery times may very depending on location, customs processing, and carrier delays.

Shipping Costs

Free

Order Tracking

Once your order has been shipped, you will receive a tracking number via email so you can monitor your package.

Delayed or Lost Packages

If your package is delayed, please allow additional time for carrier updates. Hechro is not responsible for delays caused by shipping carriers, customs, or weather conditions.

If your order appears lost, contact us and we will assist you.

Incorrect Address

Please ensure your shipping address is correct before placing your order. Hechro is not responsible for orders shipped to incorrect addresses provided by customers.

Damaged Items

If your item arrives damaged, please contact us within 48 hours of delivery with photos of the product and packaging.

Contact Us

For shipping questions or support, contact us at:

Email: hechrosupport@gmail.com